{"id":3140,"date":"2024-03-09T23:36:31","date_gmt":"2024-03-09T23:36:31","guid":{"rendered":"https:\/\/busterprod.wpenginepowered.com\/?p=3140"},"modified":"2024-03-20T04:32:05","modified_gmt":"2024-03-20T04:32:05","slug":"you-just-dont-know-how-to-hold-the-reservation","status":"publish","type":"post","link":"https:\/\/buster.com\/blog\/you-just-dont-know-how-to-hold-the-reservation","title":{"rendered":"\u201cYou just don\u2019t know how to HOLD the reservation\u201d"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Seinfeld - Car Reservation\" width=\"500\" height=\"375\" src=\"https:\/\/www.youtube.com\/embed\/A-brgkkjnHc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>We\u2019re more than \u201c<a href=\"https:\/\/youtu.be\/4T2GmGSNvaM?t=41\" target=\"_blank\" rel=\"noopener\">Reservations<\/a>\u201d<\/strong><\/h2>\n\n\n\n<p>People in the transportation industry always talk about \u201cCustomer Service,\u201d and by that, it\u2019s really just everyone claiming to have the&nbsp;<em>best&nbsp;<\/em>customer service. If you\u2019ve ever been&nbsp;in charge of renting the birthday limo, bachelorette party sprinter, or wedding shuttle, that may have been LOL-inducing.<\/p>\n\n\n\n<p>\u201cBus people\u201d speak like bus people. Even when talking to you (I meant \u201cto,\u201d not \u201cwith\u201d). We spent years demystifying the bus chatter&nbsp;so that we can translate on your behalf and provide an actual \u201cCustomer Experience.\u201d We\u2019re not just taking reservations, we\u2019re helping&nbsp;with the whole journey.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Enter the Proactive Customer Experience<\/h3>\n\n\n\n<p>We think we\u2019ve reached the perfect balance of communication \u2013 we\u2019re not going to annoy you (we hope), but we\u2019ll make sure you\u2019re reassured that your bus, van, or limo is going to be there and your event will go off without a hitch. We triple confirm details with your operator (seriously, 3 times), including the day-of to make sure everything is still running on-time and there are no surprises. From your perspective, you\u2019ll get all of your details again 5 days before your trip so you have a second to review and rethink anything you may have missed the first time around. The day of your trip, you\u2019ll get a text to confirm everything is running as planned and&nbsp;(again) make sure you have all the contact info you need. Honestly, we started doing this because it made our lives easier. You get the added benefit of more reliable bus service at no extra cost.<\/p>\n\n\n\n<p>We call it the \u201cBuster 5 Point Proactive Customer Experience.\u201d The process is there, our naming originality is falling a bit behind.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re more than \u201cReservations\u201d People in the transportation industry always talk about \u201cCustomer Service,\u201d and by that, it\u2019s really just everyone claiming to have the&nbsp;best&nbsp;customer service. If you\u2019ve ever been&nbsp;in charge of renting the birthday limo, bachelorette party sprinter, or wedding shuttle, that may have been LOL-inducing. \u201cBus people\u201d speak like bus people. Even when<a href=\"https:\/\/buster.com\/blog\/you-just-dont-know-how-to-hold-the-reservation\">Continue reading <span class=\"sr-only\">&#8220;\u201cYou just don\u2019t know how to HOLD the reservation\u201d&#8221;<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":4387,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3140","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-charter-bus"],"acf":[],"_links":{"self":[{"href":"https:\/\/buster.com\/wp-json\/wp\/v2\/posts\/3140","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buster.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buster.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buster.com\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/buster.com\/wp-json\/wp\/v2\/comments?post=3140"}],"version-history":[{"count":0,"href":"https:\/\/buster.com\/wp-json\/wp\/v2\/posts\/3140\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buster.com\/wp-json\/wp\/v2\/media\/4387"}],"wp:attachment":[{"href":"https:\/\/buster.com\/wp-json\/wp\/v2\/media?parent=3140"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buster.com\/wp-json\/wp\/v2\/categories?post=3140"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buster.com\/wp-json\/wp\/v2\/tags?post=3140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}